Frequently Asked Questions
Everything you need to know about shopping with IP Trading Pty Ltd
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as PayPal and secure bank transfers for larger commercial orders.
How long does shipping take within Australia?
Standard shipping typically takes 3-5 business days, while express options are available for delivery within 1-2 business days to most metropolitan areas.
What is your return policy?
We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition to qualify for a full refund or exchange.
Do you provide international shipping?
Yes, IP Trading Pty Ltd ships to various international locations. Shipping costs and delivery times vary by destination and will be calculated at checkout.
Are your products covered by a warranty?
All our products come with a standard manufacturer's warranty. Additionally, we comply with Australian Consumer Law to ensure you receive goods of acceptable quality.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery.